Policies

Your appointments are very important to the team members of Balayage Hair Studio. It is reserved especially for you, but we understand that sometimes schedules adjustments are necessary. Therefore, we respectfully request at least 24 hours notice for cancellations. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Balayage Hair Studio policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele.

CONFIRMATION MESSAGES

As a courtesy, we will text and/or email you to confirm your service appointments two business day prior to your appointment date. However, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply as follows:

– Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount. (*Daily Deal vouchers are subject to forfeiture with less than 24 hour notice of cancellation*)

– “NO SHOWS” will be charged 100% of the reserved service amount.

– Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

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